An integral part of our philosophy since day one has been developing our own in house software & systems opposed to tailoring out of the box solutions to our needs.
Mastermind is our proprietary in house tracking system that allows us to track thousands of individual lots with extensive reporting tools to accurately report results.
How We Do It
Although there are always situations where we utilze simple out-of-the-box solutions to integrate with our internal systems, our ability to make pivotal changes and adjustments by designing our own software has proven to be a MASSIVE competitive advantage in adapting to the rapid evolution occurring in the ecommerce world. In addition, having all of these systems completely integrated provides substantial synergy among them.
Since the inception of Amazon Fulfillment, we have been developing exclusive systems to streamline its management. We have been perfecting our ability to work with companies to master Amazon's Fulfillment system as well. We have EXTENSIVE experience with printing variable data across a wide assortment of labels and media. Additionally, we have designed proprietary systems that allow us to coordinate variable data printing, fulfillment, tracking, monitoring, and inventory management across hundreds of thousands of products, multiple companies, and multiple brands.
If you are looking to take advantage of the opportunities that Amazon Fulfillment has to offer, we have the ability to take your company to the next level.
Mastermind is our proprietary in house tracking system. Mastermind allows us to track thousands of lots from a multitude of suppliers simultaneously to accurately report back testing results, counts, and sorts.
The initial receiving process of ALL lots is recorded on high definition video from multiple cameras and angles. Lots are given a tracking number, and all trays associated with that lot are assigned unique asset tags with barcodes.
The lots are delivered to our testing department. Trays are checked in and out by employees on high definition video to further assist with tracking. All of these videos are linked throughout the entire process.
Once sticks have been tested, they undergo a final receive process where they are inspected for missing capacitors and the final counts of good and bad sticks are recorded. The final receive process is also captured on high definition video. If there are any discrepancies throughout the testing process when trays are checked in or out, or when final numbers are recorded, managers are immediately notified to adjust them.
Defective sticks get assigned a unique defective holding bin. Suppliers are then notified of the testing results via email and taken to a custom webpage where they can download a PDF containing the test results, update their contact information, indicate whether defective sticks need returned, and also request videos of the entire unpacking process. This system includes a library of reporting tools as well to keep track of suppliers, refunds, inventory costs, and inventory counts.
Our shipping system has been designed from scratch to be perfectly suited towards our exact shipping requirements and has helped streamline the process to efficiently handle returns and reshipments. Our Shipping system has also enabled us to seamlessly integrate with the existing systems of our various retail ecommerce partners.
We can do blind drop ships, or incorporate your own brand.
We have the ability to record all outgoing shipments in high definition. These videos can be easily referenced on demand from our in house video servers.
We have streamlined many of our processes by using custom built apps on tablet devices. These apps assist employees and supervisors with various day to day processes including employee management, inventory tracking, and thousands of tools that are used in the workplace.
After thoroughly researching many 3rd party solutions, we arrived at the decision to build our own comprehensive employee management system.
This system integrates time clock, HR features, deficiency points, communication, and user security credentials throughout all of our systems. This system is also integrated across all tablet apps to allow many functions to be performed mobile and secure.
Keeping track of hundreds of thousands of pieces of inventory across hundreds of thousands of line items is not an easy task; therefore, we have implemented advanced inventory controls and systems.
Our inventory system ties in with our tracking system, Mastermind, as well as many others to properly record costs and counts. Inventory label printing and adjustments can quickly be made through our tablet apps.
We have tools in place to automatically mine the internet for valuable data. We have a database of nearly 50,000 computer model numbers that detail the types of memory, processors, and hard drives required for these machines. Our data mining techniques can be tailored to just about any need.
We have perfected our techniques to streamline the listing of hundreds of thousands of products and to easily manage inventory, shipping, price changes, auto pricing, and many other features as well. In addition, we have perfected SEO techniques with not only Google, Yahoo, and MSN, but also Amazon, Ebay, and a variety of ecommerce platforms.
We have worked extensively with both Ebay and Amazon API’s and have developed several tools to assist with our order download and upload, as well as other reports that ensure our fulfillment data is kept as close to as real time as possible.
We have the ability to take on any company's listing generation and integrate them into our system.
Built from the ground up, our customer service has been tailored specifically to our needs. Our system allows us to work with some of our partners in retail ecommerce space to allow outsourcing of customer service. This has given us the ability to take on any company's customer service across multiple brands, entities, and channels.